The AI agent for complex customer support
Dataland builds custom AI agents that resolve your hardest support cases the way your best human agents do.
Off-the-shelf AI wasn’t built for your business
It answers the questions every company gets, like order status and password resets. Your hardest cases depend on your own policies, your internal tools and partners like carriers and banks. So they still need your best people.
Built to work like your best agents
Works in the tools your team uses
Dataland logs into the same systems as your team, including internal admin tools that have no API. Your engineers don’t have to build anything for it.
Learns how your team really works
Dataland reads your past tickets and SOPs and writes down how your best agents handle each case. When a policy changes or two sources disagree, it flags the conflict for your team.
Long-horizon case resolution
Some cases take weeks of back and forth with carriers, banks or partners. Dataland keeps the case open, follows up on time and keeps the customer updated until it’s resolved.
Enterprise-grade security and data access
Dataland is SOC 2 Type II and HIPAA compliant, and each customer runs in its own VPC. Gateways limit each case to the data and actions it needs, and your team decides which actions Dataland takes on its own.
Cases that take weeks, handled start to finish
Dataland works with your customer, your systems and outside parties like carriers and banks until the case is closed.
Goal:
Forward-deployed engineering for CX transformation
Dataland’s founders led forward-deployed engineering teams at Palantir. The engineers who build each agent come from companies like Apple, Google and Applied Intuition, and several have founded companies of their own.
Each customer gets an engineer who embeds with their team and learns how the business actually runs. That engineer stays on for as long as we work together, so Dataland keeps up as your business changes.
“You guys feel like an extension of the team and less like a tool that we have purchased to use to our own devices.”
What our customers say
“With Dataland, we’ve been moving mountains. We’re already resolving at least 80% of the cases we send to Dataland. It’s a true partnership. Instead of us pushing them, they’re pushing us & our organization to do even more.”
Brent PliskowVP Customer Support, Upwork
“Choosing Dataland is one of the best decisions I’ve made. They showed up, learned how our operations actually work, and started delivering results immediately. As we’ve scaled from Series B through Series D, Dataland is the reason we didn’t have to hire linearly to keep up.”
Andy KimVP of Customer Experience & Operations, Midi Health
“Dataland embedded with our team, learned all of it, and hit 50% auto-resolution in a one-month pilot across seventeen use cases. Now 75% in the month after. They function like a human agent, same portals, same credentials, except spinning up a new use case is faster than onboarding a new hire.”
Jen BurtonSenior Director, Customer Care, Shippo
Upwork’s support leaders on working with DatalandBrent Pliskow and Stan Gromer · 4 minutes→